Returns & Refunds
General Policy
As a wholesale intermediary platform connecting international buyers with Brazilian beauty brands, CosmoExperience facilitates the returns and refunds process on behalf of our partner brands.
How It Works
In the event of a defective, damaged, or incorrect product, buyers should contact CosmoExperience at orders@cosmoexperience.com with full details of the issue, including order number, photos, and a description of the problem.
CosmoExperience will intermediate the communication between the buyer and the relevant brand (manufacturer), ensuring the case is properly registered and forwarded. The brand will then reach out directly to the buyer to facilitate resolution, which may include product replacement, credit, or refund at the brand's discretion.
Timeframe
Claims must be submitted within 7 business days of delivery. CosmoExperience will acknowledge your request within 2 business days and connect you with the brand shortly after.
Important Notes
Returns are not accepted for change of mind or incorrect orders placed by the buyer. Shipping costs related to returns may be the responsibility of the buyer depending on the circumstances and the brand's policy. Resolutions are subject to each brand's individual return and refund policies.
Contact orders@cosmoexperience.com